Wise Hands
Connecting generations
A digital service designed to reduce social isolation among older adults by creating meaningful connections with families and local communities.
OVERVIEW
Context
Population ageing is reshaping social dynamics, increasing the number of older adults living alone and experiencing isolation. This condition impacts not only emotional wellbeing, but also cognitive and physical health.
Goal
The goal was to design a service that could reduce loneliness while giving older adults an active role within the community, enabling them to contribute through meaningful everyday activities.
Tools
Skills
APPROACH
The process followed a structured, iterative approach, combining research, experimentation and validation to shape the final solution.
01
Empathize
Conducted user interviews with older people and families to identify needs, motivations and barriers, supported by competitor and SWOT analysis to frame the market context.
02
Define
Refined the target and expanded user roles (e.g. caregivers), translating insights into a clear problem definition.
03
Ideate
Experimented with different service solutions through user journeys and information architecture, defining possible interaction models and experience flows.
04
Prototype
Finalized the information architecture and user journeys, then translated them into wireframes and high-fidelity mockups.
05
Test
Conducted task-based usability testing on core features, identifying strengths and areas for improvement in clarity and accessibility.
OUTPUT
The project resulted in a fully designed mobile app that connects older people with families, enabling support with everyday activities such as childcare and pet care. The solution combines a clear structure, flexible interactions and trust mechanisms (profiles, reviews and messaging) to support safe and meaningful connections.
User and caregiver profiles
Each user can create a personal profile, and seniors less confident with technology can rely on a caregiver to manage their account.
Search and filter system
Families can search for available seniors based on specific needs (e.g., evening babysitting, pet care, small household tasks)
Reviews and reliability
Rating and review system to ensure trust and safety among users.
Reminders and schedule management
Integrated calendar with notifications and task tracking.
